Mofawtar Platform Policies and Terms

Your guide to understanding your rights and obligations when using Mofawtar products and plans, including e-invoicing, e-receipts, the tax portal reader, and accounting office solutions.

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1. Money-Back Guarantee

Mofawtar provides a 14-day money-back guarantee from the payment date for plans or products where this guarantee is clearly shown on the pricing page or in the customer’s approved commercial offer.

⚠️ The refund policy may not be used more than once by the same customer or the same bank account/card, in order to prevent misuse of the service.

Request method: Refund requests can be submitted through your account on the platform or by contacting technical support.
Request review: The request is reviewed according to the plan type and the service usage status.
Transfer period: The refund is returned to the original payment method within 3 business days after the refund request is approved.

2. Managing Companies inside Mofawtar

These rules apply to plans that allow adding a specific number of companies or tax files inside the system.

Correcting a company registered by mistake: If company details were entered incorrectly, the correction is handled by the development or technical support team after reviewing the request and verifying the data.
Deleting a company added correctly: If the company was added correctly and the customer later wants to delete it, the deletion request becomes available automatically after 3 months from the company registration date in the system.
Permanent deletion: When permanently deleting a company from the system, the customer is responsible for identifying the company to be deleted and ensuring that any required data or reports have been saved before deletion.

Deleting a company from the system is a final action and may make its data unrecoverable through the account. Please review the data carefully before confirming deletion.

3. Refund Policy for the Billing Plan and the EGP 600 Package

When subscribing to e-invoicing or e-receipt plans, the customer may receive a free trial balance before any deduction is made from the paid plan balance.

Free trial balance: The customer receives 24 free trial points when the service is activated, and these points are used first before deducting from the paid package balance.
Difference between trial and paid balance: Trial points are intended for testing the service, while the EGP 600 package balance is considered a paid balance once usage begins.

If the customer requests a refund during the guarantee period and has not used any part of the paid EGP 600 package balance, the refund request is handled according to the 14-day guarantee terms and the purchased plans.

If any part of the EGP 600 package balance is used after the free trial points are finished or exceeded, the EGP 600 package value is not refundable. In this case, only the full basic subscription fee is refunded, provided that the refund request is made within the guarantee period and meets the refund conditions.

4. Points Usage Policy and Additional Costs

Some Mofawtar plans use a points-based system, where points are deducted according to the type of operation performed by the customer. Optional add-ons may also be charged separately according to each account’s needs.

Item	Cost or Deduction	Notes
Issuing an electronic invoice	4 points	Deducted from the available points balance in the account.
Issuing an electronic or professional receipt	1 point	Deducted from the available points balance in the account.
Adding a team member	EGP 50	Charged as a paid add-on when an additional team member is activated inside the account.
Adding an additional POS	EGP 250	Charged when adding an additional POS or sales outlet to the account.

Please refer to the plans and pricing page or the approved commercial offer to review the current plan details, usage limits, and any paid add-ons linked to the account.

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5. Upgrade and Downgrade Policy

Plan upgrade: If the customer wants to upgrade during the subscription period, the price difference is calculated based on the remaining subscription period or according to the approved commercial offer.
Plan downgrade: Downgrades are applied after the current subscription period ends. The plan is not downgraded immediately during an active subscription period.
Notification period: Mofawtar must be notified of any downgrade request at least two weeks before the subscription end date.
Payment for the new plan: The new plan must be paid before it is activated for the next period.
Identifying companies to be deleted: If the downgrade reduces the number of available companies, the customer must identify the companies that will be permanently deleted from the system before the new plan is activated.
No refund for the remaining period: No amounts are refunded for the remaining period of the current subscription in case of a downgrade request.

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1. Introduction and Acceptance of Terms

Welcome to the Mofawtar platform. By using the platform or any of its products, you agree to these terms and policies. If you do not agree with any clause, please stop using the service and contact us to discuss available alternatives.

2. Scope of Mofawtar Products

Mofawtar services include several solutions such as the tax portal reader, electronic invoice management, electronic receipts, VAT reports, Form 41, company management, and data integration with official entities according to each plan.

Features, limits, number of companies, points, or users may vary according to the selected plan. Details can be reviewed on the plans and pricing page.

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3. Limitation of Liability

The customer is responsible for the accuracy of the data and tax documents entered or approved inside the system. Mofawtar is a technical tool that helps manage data and integrate with official systems. Its use does not replace the customer’s, accountant’s, or tax advisor’s review of data before submission or approval.

4. Account Security

The customer is responsible for keeping login credentials and user permissions confidential. Login details must not be shared with any unauthorized party, and team member permissions should be reviewed periodically.

5. Data Management after Subscription Expiry

After the subscription expires, access to some account features, companies, or reports may be restricted according to the plan status. It is recommended to download any important reports or files before the subscription ends or before requesting the deletion of any company from the system.

1. Data Protection

At Mofawtar, we are committed to protecting your financial and tax data and not sharing it with any third party except as required to operate the service, such as sending or reading data from official entities, payment providers, or integrations approved by the customer.

2. Ownership of Customer Data

All invoices, data, and reports added by the customer to the system remain the customer’s property. The customer may request the export of available data according to the system capabilities and the active subscription policy.

3. Data Deletion

When requesting the deletion of a company or related data, the customer must review the data carefully before confirming deletion. Data may not be recoverable after it is permanently deleted from the system.